With a recent increase in reports regarding scams and fraudulent phone calls by criminals posing as Georgia Power employees, the company is reminding customers to be aware and follow simple tips to avoid being a target.
Georgia Power urges customers to be cautious when contacted by an unverified person claiming to be a Georgia Power representative. The company will never initiate calls to customers asking for sensitive information or credit card or pre-paid debit card numbers over the phone. Additionally, the company does not call customers to set up automatic payments, to “update” sensitive account information or to ask customers to “pay for a new meter.” The company also does not send employees into the field to collect payment in person or ask a customer to pay with currencies like Bitcoin or to pay anywhere other than an Authorized Payment Location (APL).
Georgia Power also provides the following guidance to customers:
- If an account becomes past due, Georgia Power will contact the customer via a pre-recorded message to the primary account telephone number or by letter requesting that the customer call Georgia Power to discuss the account.
- If a customer receives a suspicious call from someone claiming to be from Georgia Power and demanding payment to avoid disconnection or to enroll in a new service or automatic payment process, the customer should contact the company’s customer service line at 888-660-5890. As scammers have tried to promote the use of fraudulent 800 numbers, customers should always check to make sure they are calling the correct Georgia Power customer service line at 888-660-5890, which can be verified at www.georgiapower.com.
- Be suspicious and hang up if anyone calls saying they need to update your account or automated payment information.
- Delete all emails that demand immediate payment or personal information or that are from a company that is not Georgia Power.
- If an employee needs to visit a customer’s home or business for a service-related issue, they will be in uniform and present a badge with a photo, their name and the company’s name and logo. They will also be in a vehicle marked with the company’s logo.
Georgia Power continues to work with law enforcement agencies throughout the state to identify and prosecute criminals who pose as Georgia Power employees in order to defraud customers.
To learn more about how you can defend yourself against scammers and avoid falling victim to common mistakes, watch the company’s latest public service announcements (PSA) on the company’s YouTube channel.
Additional information about frequent scams and how the company works to protect customers is available at www.georgiapower.com/scam.
SOURCE Georgia Power