Mavis Tire Supply, LLC entered into a settlement on March 15, 2022, with the Georgia Department of Law resolving allegations that the company, which has over 50 locations in Georgia alone, engaged in unlawful and deceptive practices in the course of its vehicle repairs and its sale of automotive parts.
It is alleged that Mavis representatives informed consumers that their vehicles needed expensive repairs and/or parts when such was not the case. The company is also alleged to have represented that vehicle parts were new when they were actually used and/or not of the standard or model promised or required for the vehicle. Consumers also complained that the business did poor or incomplete work, which sometimes worsened or caused new problems to consumers’ vehicles. Mavis then allegedly failed to resolve those problems, despite having promised to either perform additional work or provide refunds. Some consumers complained that Mavis employees often suggested additional expensive procedures to fix the very problems allegedly created by the company itself.
In resolution of these allegations, Mavis entered into a settlement requiring the company to pay restitution of $15,804.63 to identified consumers; pay an additional $80,000.00 to be put into a consumer claim fund for non-identified consumers who may have suffered damage as a result of the company’s alleged deceptive acts; and implement remedial measures to ensure that the company is in compliance with the Fair Business Practices Act. Mavis must also pay $200,000.00 in civil penalties with $150,000.00 due before Dec. 21, 2022. Should the company violate any terms of the settlement between now and Dec. 31, 2024, the additional $50,000.00 will be due and payable.
Georgia consumers who purchased parts or services provided by Mavis in the State of Georgia before March 15, 2022, may be entitled to compensation under the settlement and should fill out and submit a prescribed claim form, along with supporting documentation, to the Consumer Protection Division. Claim forms must be postmarked or faxed no later than 5:00 p.m. ET on June 13, 2022, to be considered for restitution.
Eligibility for Restitution
To be eligible for restitution under the settlement, consumers must reside in Georgia and have purchased services provided by Mavis in the State of Georgia before March 15, 2022, and:
- Have previously filed a complaint against Mavis Tire Supply, LLC with the company directly, the Consumer Protection Division, the Better Business Bureau (BBB), or any other Federal or State of Georgia regulatory agency; and
- Have not received a previous refund, restitution or settlement from Mavis for this claim.
Filing a Claim
You can download the claim form.
Completed claims and any documentation should be submitted by mail, overnight delivery or fax to:
Georgia Department of Law – Consumer Protection Division
ATTN: Mavis Tire Restitution Program
2 Martin Luther King Jr. Drive SE, Suite 356
Atlanta, GA 30334-9077
Fax number: (404) 651-9018
You may NOT submit the claim form by email.
Claims must be postmarked or faxed no later than 5:00 p.m. ET on June 13, 2022.
After the conclusion of the Claim Period, the Consumer Protection Division will send, via United States First Class Mail, restitution checks to eligible claimants. Whether a person has sufficiently demonstrated eligibility for restitution and the amount of restitution due to any person shall be within the Division’s discretion. In the event that the total value of eligible restitution claims exceeds the amount of funds in the restitution account, the funds in the account will be distributed pro-rata.
Consumers who fail to submit all of the required information by June 13, 2022, will forfeit all claims to which they would be eligible under this settlement agreement.