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Excelsior EMC Issues Phone Scam Warning

Excelsior EMC today issued a warning about a phone scam:

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Excelsior EMC is issuing a warning to the Cooperative’s members regarding a possible phone scam. The alert follows a recent report of someone calling Excelsior EMC consumers stating that they had a past due electric bill and in 45 minutes their power would be disconnected. The caller represented themselves as a representative from an electric utility company.

This was not a legitimate call from Excelsior EMC and is not in line with the Cooperative’s procedures. While Excelsior EMC does use phone contacts to communicate important information such as past-due courtesy calls and Pay-Your-Way notices, members will never be forced to make an immediate payment over the phone to avoid having their power cut off.

If you receive a call from someone claiming to represent Excelsior EMC who tries to force you to make a payment over the phone, please be aware that this is a scam. If you are ever suspicious of a caller, hang up the phone and call Excelsior EMC before giving out any sensitive information. If you do receive a suspicious call, please report it to Excelsior EMC at (912) 685-2115 or (912) 764-2123 and also report it to your local law enforcement.

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