Georgia Dept Served Over 1 Million Customers During the Pandemic

The Georgia Department of Driver Services (DDS) continues to focus on providing stellar customer service safely as the state works to address needs amid a pandemic.

It took nine days for DDS to reopen after the Emergency Declaration — stocked with PPE and a reinvented plan to serve customers safely with the same level of service that Georgians have come to expect, the state agency said in a news release last week.

“I am very proud of the DDS Team,” commented Commissioner Spencer R. Moore. “We’ve had to transform the way we do business in a short period of time and our team rose to the occasion. They have remained flexible and committed to providing the very best customer service while adhering to the established safety precautions.”

As of August 5th, DDS has safely served over one million customers since Governor Kemp declared a State of Emergency on March 14, 2020. 634,437 customers received face to face service by visiting one of the 67 Customer Service Centers (CSC) and DDS has processed 502,572 online transactions since the emergency declaration.  “To provide service to such a large volume of customers and to do so safely is nothing short of amazing,” said Commissioner Moore.

DDS still encourages customers to first try obtaining their licensing service using DDS Online Services or via the free Mobile App DDS 2 GO. Anyone who cannot use remote services should make an appointment for a timely and safe in-person visit at https://dds.georgia.gov/your-georgia-drivers-license/scheduling-your-appointment.

For complete driver licensing information and service, please visit the DDS website at www.dds.georgia.gov.