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Some Georgians to Receive Millions in Settlement with Auto Loan Company

The settlement resolves allegations that Santander violated consumer protection laws by exposing subprime consumers to unnecessarily high levels of risk and knowingly placing these consumers into auto loans with a high probability of default.

Attorney General Chris Carr, along with a bipartisan coalition of 34 attorneys general, is announcing a settlement with Santander Consumer USA Inc. (Santander) that includes approximately $550 million in relief for consumers, with more relief in additional deficiency waivers expected.

The settlement resolves allegations that Santander violated consumer protection laws by exposing subprime consumers to unnecessarily high levels of risk and knowingly placing these consumers into auto loans with a high probability of default.

“Businesses that take advantage of Georgia consumers by employing unfair lending practices will be held accountable by our office,” says Attorney General Carr.

The settlement stems from a multistate investigation of Santander’s subprime lending practices. In March 2015, the Illinois Attorney General’s office led the coalition in opening the investigation into the largest subprime auto financing company in the country after receiving an increase in consumer complaints related to subprime auto loans.

Based on the multistate investigation, the coalition alleges that Santander, through its use of sophisticated credit scoring models to forecast default risk, knew that certain segments of its population were predicted to have a high likelihood of default. Santander exposed these borrowers to unnecessarily high levels of risk through high loan-to-value ratios, significant backend fees, and high payment-to-income ratios. Santander also improperly underestimated risk by turning a blind eye to abusive practices by the dealers originating many of these loans and failing to meaningfully monitor dealer behavior to minimize the risk of receiving falsified information, including the amounts specified for consumers’ incomes and expenses. Finally, the coalition alleges that Santander engaged in deceptive servicing practices and actively misled consumers about their rights, and risks of partial payments and loan extensions.

Under the settlement, Santander is required to provide relief to consumers and, moving forward, is required to factor a consumer’s ability to pay the loan into its underwriting.

Santander will pay $65 million to the 34 participating states for restitution for certain subprime consumers who defaulted on loans between January 1, 2010 and December 31, 2019, of which Georgia consumers will be eligible to receive $6,254,427.66. For consumers with the lowest quality loans who defaulted as of December 31, 2019 and have not had their cars repossessed, Santander is required to allow them to keep their car and waive any loan balance, up to a total value of $45 million in loan forgiveness. Santander will also pay up to $2 million for the settlement administrator who will administer restitution claims, and pay an additional $5 million to the states.

The settlement also includes significant consumer relief by way of loan forgiveness. In all, Santander has agreed to waive the deficiency balances for certain defaulted consumers, with approximately $433 million in immediate forgiveness of loans still owned by Santander, and additional deficiency waivers of loans that Santander no longer owns but is required to attempt to buy back. Santander will waive a certain number of Georgia consumer loans for a collective value of approximately $35 million. In the event that Santander is able to buy back certain loans, additional Georgia loans totaling approximately $27 million could be waived.

Going forward, Santander cannot extend financing if a consumer has a negative residual income after taking into consideration a list of actual monthly debt obligations. Additionally, Santander is required to test all loans that default in the future to see if the consumer, at the time of origination, had a negative income. The test must include an amount for basic living expenses. If the loan is found to be unaffordable and the consumer defaulted within a certain amount of time, Santander is required to forgive that loan.

Santander is barred from requiring dealers to sell ancillary products, such as vehicle service contracts. Santander will also implement steps to monitor dealers who engage in unlawful practices such as income inflation, expense inflation, power booking, and Santander will enact additional documentation requirements for those dealers. Further, whereas Santander previously allowed these problematic dealers to waive documentation requirements on income and expenses, Santander no longer will allow such exceptions. If Santander has to use a default mortgage or rent payment value, the amount input must reasonably reflect the payment value for the geographic location. Finally, Santander will maintain policies and procedures for deferments, forbearances, modifications and other collection matters that all employees must follow.

If you believe that you are eligible for relief under this settlement, you can check for updates about relief administration by visiting

Joining Attorney General Carr in the settlement are the attorneys general of California, Illinois, Maryland, New Jersey, Oregon and Washington, who comprise the executive committee; as well as the attorneys general of Arizona, Arkansas, Connecticut, the District of Columbia, Florida, Hawaii, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Nebraska, New Hampshire, New Mexico, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Utah, Virginia, West Virginia, and Wyoming.



  1. april james

    May 21, 2020 at 2:01 pm

    Good Afternoon,
    How do I know if I am Eligible for the loan forgiveness?
    Is there a website that I can go to to check?
    I am a customer of Santander.

  2. Yatasmia Tyler

    May 21, 2020 at 9:08 pm

    Hi my name is Yatasmia Tyler and Im a santander customer.I was wondering the same thing.I have been paying for my car very small and it seem like the payment is getting higher instead of lower payment.Please Help call them the customer agent told me theirs nothing they can do .Please,please help!!!!

  3. Arnita Mobley

    May 25, 2020 at 11:22 pm

    My name is arneta mobley and iam also. A customer and my suv. Was. Reposses lasy year august. Of 2019 and my payments was a house note. 786.58 a month and i got behind because in my carnote and they reposses my suv. i dont have no transporation.

  4. Elizabeth Smith

    June 8, 2020 at 4:20 pm

    My name is Elizabeth & Nathaniel Smith I got my automobile repossessed in 2017 and a year later i received a call that i owe but they never give us a chance to get my vehicle back before than. why is a company so larger do underhand business.

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