Glynn County Cuts Citation Processing Time in Half

Tyler Alliance connects the county’s public safety department with the court to save them both time

The Glynn County Police Department has implemented a new system that is expected to save human capital time in all aspects of the citation process.

Tyler Technologies recently implemented the Brazos^™ eCitation solution and integrated the program with the Odyssey^® case management solution in Glynn County, Georgia. Glynn County is Tyler’s second-oldest Odyssey client in Georgia – having used Odyssey’s predecessor in the 1990s. They are the first in Georgia to integrate Brazos with Odyssey. The use of these two justice products is an example of Tyler Alliance, the integration of critical information and process sharing between criminal justice departments, agencies, and jurisdictions, Tyler Technologies said in a press release.

From the press release:

The Glynn County Police Department has already found success with its newly installed Brazos eCitation solution. Previously, the police department had to handwrite tickets while in the field, which was cumbersome and took a significant amount of time. With Brazos, officers can populate and confirm the electronic information on a citation much quicker. The tool also scans drivers’ licenses, and information is uploaded into the citation quickly and accurately. When the citation is sent to the clerk’s office, staff is able to process each citation in roughly four minutes, cutting the total processing time in half.

“With an average of 100 citations per week coming in, the fact that we’re reducing the processing time by roughly four minutes per citation is bringing quite a bit of efficiency to our staff,” said Brenda Boone-Cove, clerk of State Court for Glynn County. “Tyler’s Brazos solution has enabled us to eliminate the need to physically check in citations. We expect our staff and officers will be able to process citations even quicker as they become more familiar with the solution.”

Glynn County is also increasing efficiency by connecting the police department with the court. Police officers can populate a citation, which is then automatically transferred to Odyssey. Once in the Odyssey system, court staff can easily look up the citation information for residents in real time.

Boone-Cove added, “Previously, court clerks would have to wait a full 10 to 14 days to receive the paper citations from the police department. Now, our staff can have access to this information as soon as an officer’s shift has ended. The information is not only coming through more quickly, but more accurately, too. Staff doesn’t have to decipher handwriting, and everything is electronic.”