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GA Dept of Driver Services Reports Scoring High Customer Service Ratings

GA Department of Driver Services (DDS) reports that it continues to receive outstanding customer service feedback from the monthly customer service survey which is emailed to customers after visiting a DDS center.

Customers are asked questions regarding their experience, and the majority of customers are very happy with the service they are receiving.

“This has been an extraordinary time for public service, and I am very proud of our response to the ever-changing environment over the past few years. This feedback from our customers is testimony that DDS continues to provide excellent customer service. I congratulate our driver examiners and all Team Members who strive to be the very best,” said DDS Commissioner Spencer R. Moore.

Since July 2017, DDS has been contacting customers who chose to provide email addresses during their visit.

GA Department of Driver Services (DDS) continues to receive outstanding customer service feedback from the monthly customer service survey which is emailed to customers after visiting a DDS center. Customers are asked questions regarding their experience, and the majority of customers are very happy with the service they are receiving.

“This has been an extraordinary time for public service, and I am very proud of our response to the ever-changing environment over the past few years. This feedback from our customers is testimony that DDS continues to provide excellent customer service. I congratulate our driver examiners and all Team Members who strive to be the very best,” said DDS Commissioner Spencer R. Moore.

Since July 2017, DDS has been contacting customers who chose to provide email addresses during their visit.

March 2022 (4,723 Total Responses)
Question Responses
Was our staff courteous?
94.39% excellent/satisfactory
Was our staff knowledgeable?
95.38% excellent/satisfactory
Was our facility clean and adequate?
98.35% answered excellent/satisfactory
February 2022 (4,158 Total Responses)
Question Responses
Was our staff courteous?
94.35% excellent/satisfactory
Was our staff knowledgeable?
95.89% excellent/satisfactory
Was our facility clean and adequate?

98.39% answered excellent/satisfactory

Metrics are a large part of the culture of the entire DDS organization. Metrics are used to monitor productivity and identify gaps that may need improvement.  For example, DDS tracks daily service levels to monitor how long customers are waiting to be served in one of our centers. In this instance, DDS goes above and beyond to receive details about each customer’s individual experience.


DDS offers remote licensing services for most customers including commercial drivers and those over age 64. For complete information on driver testing and issuance, please visit the DDS website at  dds.georgia.gov.

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