Kohl’s department stores in Georgia will soon begin accepting returns for purchases made online through Amazon.
The two companies announced the partnership last week, saying they expect the service to be available in July of this year. Kohl’s will serve as a return portal for Amazon purchases all around the nation, including dozens of Georgia locations.
Kohl’s will accept eligible Amazon items, without a box or label, and return them for customers for free, providing additional service and convenience to Amazon customers. What those “eligible” items look like has not yet been announced.
“Amazon and Kohl’s have a shared passion in providing outstanding customer service, and this unique partnership combines Kohl’s strong nationwide store footprint and omnichannel capabilities with Amazon’s reach and customer loyalty,” Kohl’s CEO Michelle Gass said in a statement.
Kohl’s, which has struggled in recent years as retail stores across the nation have shuttered their doors, hopes that the return service will ‘drive traffic’ to stores. But they have a history of working with Amazon. Kohl’s and Amazon first worked together in 2017 to pilot the returns program, which is currently operating in 100 stores in the Los Angeles, Chicago and Milwaukee markets. Last month, Kohl’s also announced that it will expand its product relationship with Amazon by carrying Amazon products in more than 200 stores.
You can read the full press release here.
