Across our nation 911 Communication Officers have an extremely stressful job, because of the fast-paced environment, there seems to be a high rate of turnover in the field of 911 Emergency Dispatch.
The 911 Communication Officers, who become seasoned to the stress, experience all types of events that create a range of emotion from sadness to joy. Camden County 911 Communication Officer, Michelle Malanga, experienced the joy the job occasionally brings on August 28th, 2018.
Michelle received a call at 4:47 pm, one of the hundreds answered each day. John Pine was on the phone and explained that he was with his wife, Brittney, and she was about to deliver their second child. The childbirth was happening much faster than he had anticipated, and Camden County Fire Rescue was needed to assist with transporting his wife to the hospital.
As Communication Officer Malanga dispatched a rescue squad to the Pine residence, John explained the baby’s head was becoming exposed. This is when Michelle’s professional training as a Communication Officer assisted John through the birthing process. Michelle encouraged both John and Brittney to stay calm, help was on the way, but John should be ready to assist Brittney should the baby come faster than the rescue squad.
John explained to Michelle that the baby was certainly coming into the world. Brittney, already the mother of one child, knew how to push. John, however, had to be instructed by Michelle where to place his hands in order to receive the infant as it entered into their family.
As the rescue squad arrived at the Pine home, the cry of a newborn baby was heard at 4:56 pm. John and Brittney welcomed a 6 pound, 5 ounces, 19-inch long baby boy. The new addition to their family is named Grayson Charles Pine.
Mother Brittney, and newborn Grayson, were transported to the Camden Medical Center where both are doing well. At the end of Michelle’s shift, she went to visit the Pine family at the hospital.
Michelle began her career with Camden 911 in 2016. During her career, she has experienced an assortment of calls, but assisting with the birth of a newborn was her first.
(Press release and pictured provided by CCSO)